Frequently Asked Questions about Email

We support both POP and IMAP based email accounts.

POP based email is beneficial to users who access their email from one location only. POP based email downloads a copy of your email from our servers and stores it on your local PC. POP based email is also slightly faster when reading emails as it doesn’t have to continually communicate with our servers in order to view previously downloaded email.

IMAP based email is beneficial to users who access their email from multiple locations, such as at home, at work and/or via an iPhone or Blackberry device. IMAP based email is stored on our mail servers, and requires your PC to continually communicate with our servers in order to allow reading of your email. If you are running Microsoft Outlook Express or have an unreliable internet connection (such as a remote satellite connection) IMAP is not an option.

Yes! You can log into webmail from our homepage.

We offer both these services. You can setup unlimited email aliases and catch-all’s for free, simply contact us with the details of the aliases required.

Email redirections are provided at $0.50 each. Please contact us with the relevant redirection details.

Yes! To set these up please login to Web Mail, click on the Options button and select Auto Response from the menu.

SPAM is email which is unwanted and unasked for. If you do not have the express permission (either by direct or implied consent) of a person to contact them, then any email you send them is considered SPAM. We do not tolerate the sending of SPAM. We reserve the right to immediately terminate any account without warning or refund, which sends out SPAM.

For more information please view the Unsolicited Electronic Messages Act 2007 details page.

Bulk emails to a small amount of recipients (currently set at 300, but is subject to change without warning) are allowed, provided you are complying with the requirements of the Unsolicited Electronic Messages Act 2007. By sending out bulk emails you acknowledge that you have met these requirements. If it is found that you have breach this act, we reserve the right to cancel your account without warning or refund. You may also be subject to legal action by the NZ Department of Internal Affairs.

For larger bulk email recipients we offer a competitively priced bulk email service. You are able to manage client lists and send-outs yourself or for a small fee we can manage all of this for you. Please note, by using this service you acknowledge that you have meet all requirements of theUnsolicited Electronic Messages Act 2007.

You can set up your email account yourself or you can contact a computer technician to set it up for you. If you would like step-by-step instructions please contact us with the version number and name of your email client and we will supply them to you. Alternatively feel free to get in touch and one of our technicians can guide you through the process over the phone.